Terms and Conditions
Only New York state residents or purchases made within New York are liable to pay 8.875% sales tax. We accept all major credit cards, wire transfers, cashier’s or bank checks, personal checks (which will have to clear before the item is sent out), and Paypal. Please contact us directly for wire transfer instructions.
If you are paying by credit card, the shipping and billing address associated with the card need to match. This is in order to protect our customers and ourselves from fraudulent activity.
All of our rings can be sized to suit any finger unless specifically stated in the item’s description. The first ring sizing is complimentary. Rings that have been sized by us can be returned as long as it’s within our 14 day return policy. Rings sized by other parties are final sale.
Shipping and Delivery
Domestic Shipping: Insured shipping within the United States is FREE for purchases made from Erstwhile. We ship all domestic packages via UPS or FedEx next day air with an adult signature confirmation. International Shipping: International shipping is $20 plus 2% added for insurance. On international orders, the customer is responsible for all additional duties, taxes and/or tariffs that might incur. All international orders are shipped via FedEx. All packages shipped by Erstwhile are fully insured for their purchased price. When your item is ready to ship, an email will be provided by Parcel Pro on behalf of Erstwhile containing your tracking information. Parcel Pro is a third party shipping company that secures and insures your shipment. All shipments must be made to a physical address with an adult present to sign for the package.
All vintage and By Erstwhile items that have not been customized can be returned for a full refund within 14 days of receipt. If you are returning an item that was “recreated” or a By Erstwhile piece that has been customized (i.e. created with smaller or larger stones than the one in the sales photo) the same policy applies, less the 35% deposit. If you are unsure about your purchase, please contact us within 3 days of receipt to discuss the return or exchange. Customers must contact us prior to shipping returns so we can issue a free shipping label. We do not offer free return shipping shipping on international orders. International customers are responsible for insured returned shipments, as well as all duties/taxes/tariffs that Erstwhile might incur by receiving the return.
Erstwhile offers a free lifetime warranty on all of our jewelry against any manufacturing defects. If you experience any problem with your purchase, you are welcome to setup an appointment or ship it back to us for evaluation. If we deem the problem a manufacturing issue, Erstwhile will repair the item at no expense to the customer. The warranty excludes coverage due to wear and tear and/or negligence subsequent to purchase. Within the first six months of purchase we will replace side or accent diamonds that go missing if we feel that it is a manufacturing defect. After six months of purchase all missing side or accent diamonds will be considered wear and tear and will be at the expense of the customer. Any repairs or work not done by Erstwhile will void our warranty. We stress the importance in choosing jewelry that is appropriate for your lifestyle.
Erstwhile uses its vast knowledge to date each piece based on materials, construction techniques, hallmarks/signatures, overall style and cultural context. While dating and authenticity are not a formal science, we determine them to the best of our ability based on our knowledge, experience and resources. Some of our pieces are mounted in a way that makes it difficult to determine a precise stone’s grading. Diamonds and colored gemstones that cannot be removed from their vintage settings without harm to the piece are evaluated in their mountings using industry-standard measurements and formulas. Unless certified by an independent lab, such as the Gemological Institute of America (GIA) or the European Gemological Laboratory (EGL), stone gradings are done by us. Jewelry descriptions and all carat weights stated represent approximates. Mounted stone(s) is/are graded only insofar as mounting permits observation. Most colored gemstones (i.e. rubies, sapphires and emeralds) are often treated to enhance their beauty; some treatments may not be permanent and/or may require special care. Please email us for further details. All diamonds shown on our website are natural, untreated diamonds. We cannot guarantee that the color you see matches the item color, as the display of color depends, in part, upon the type of computer monitor used to observe the image. Pieces could go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only show our users correct information. From time to time inaccurate data may be displayed due to system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honor any incorrect prices. Under no circumstances will Erstwhile be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, including negligence, strict product liability or otherwise, even if we have been advised of the possibility of such damages.
Protecting your information is a priority. We will use the contact information we collect, to consult with you (via email or telephone), so we can keep you up to date with our latest purchases and to streamline our services to better suit your requirements. We will share your delivery address with necessary shipping companies. We will never sell or share your details to any third party. www.erstwhilejewelry.com may contain links to other websites, we are not responsible for their privacy policies or content. All transactions on www.erstwhilejewelry.com are strictly confidential.