- Return Policy
Our vintage-inspired Cassiopeia engagement ring set with your choice of a GIA-certified vintage marquise-cut diamond in a platinum setting accented with tapered baguette-cut diamonds.
Handcrafted in NYC by Erstwhile.
WHY WE LOVE IT
How it works
IN STOCK VINTAGE & ERSTWHILE ENGAGEMENT RINGS & BANDS
All in stock items are eligible for a FULL REFUND within 14 days of receipt, including sized items. Please contact us within 3 days of receipt to arrange return or exchange. We will provide a FREE RETURN SHIPPING LABEL. Purchases shipped back without our knowledge will incur a fee equal to 10% of the purchase value. Returns without our knowledge which are then lost/stolen in transit are the sender's responsibility.
MADE TO ORDER ENGAGEMENT RINGS & BANDS
Made to order pieces are eligible for a refund less the 50% deposit within 14 days of receipt. Erstwhile bands that have been customized are not refundable.
We do not offer free return shipping on international orders. International customers are responsible for insured return shipments, as well as all duties/taxes/tariffs that Erstwhile might incur by receiving the return.
EXTENDED HOLIDAY RETURN POLICY
Take advantage of our extended holiday return policy. All in stock items purchased in December are eligible for a full refund if return is arranged by January 16th 2023. Please contact us by January 16th if you would like to arrange a return or exchange. We will provide a free return shipping label.